If you are a manager, you probably keep an eye on several metrics related to your business requirements. While trends and values are constantly evolving. You might wonder what these... read more →
We’re thrilled to announce that our product, Faveo Helpdesk has been recognized as an impactful software solution for businesses, and for which we have received the 2023 Best Value Badge... read more →
Mastering the art of active listening is very important for every customer center representative. Active listening is the basis of effective communication, as it makes your customers feel that they... read more →
It's no secret that technology is an important part of businesses, whether it's your neighbourhood grocery store, a bustling e-commerce site, or a growing tech giant. As businesses rely more... read more →
Do you know that how you deal with your customers can make or break your business? Being aware of the customer’s perspective can transform the interaction between customer agents and... read more →
From that password change reminder, to software installation, to a report on customer queries – service desk software can ease your work, deal with queries, help with user support and... read more →
A transition to digital due to the last three years of volatility and unpredictability has made customer service more crucial than ever. Customer services will remain the top priority in... read more →
Pleasing people is not easy, and neither is pleasing your customers. As businesses become more and more dependent on technology, customers are becoming more and more demanding. They want your... read more →
