Mastering the art of active listening is very important for every customer center representative. Active listening is the basis of effective communication, as it makes your customers feel that they... read more →
From that password change reminder, to software installation, to a report on customer queries – service desk software can ease your work, deal with queries, help with user support and... read more →
Are your customers leaving and not coming back? Losing your customers is a difficult pill to swallow. According to one study by HubSpot, it is probable that 93% of customers... read more →
Pleasing people is not easy, and neither is pleasing your customers. As businesses become more and more dependent on technology, customers are becoming more and more demanding. They want your... read more →
Choosing new software requires a lot of market research in order to find the best fit. Everyone wants to spend their money judiciously while purchasing software that suits their requirements.... read more →
If, like most business leaders, you also want to focus on improved and increased customer satisfaction, then read this article to know how you can make that happen and get... read more →
