Tarification du service d’assistance et du centre de services, aussi simple que possible
Choisissez parmi notre version open source gratuite ou nos versions premium payantes qui bรฉnรฉficient d’un support et d’une intรฉgration multiplateforme.
Monthly
Yearly
Helpdesk Startup (Recurring)
Essential features for small teams starting with Helpdesk
$8.10
$9.00
per month for 1 agent
Buy Now- All the features in Freelancer Includes every feature available in the Freelancer plan.
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
Helpdesk SME (Recurring)
Extended features for growing support teams
$16.20
$18.00
per month for 1 agent
Buy Now- All the Features in Startup Includes all functionalities from the Startup plan.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Azure Active Directory Enable secure single sign-on (SSO) through Azure AD for seamless user login.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Helpdesk Startup (Recurring)
Essential features for small teams starting with Helpdesk
$75.60
$84.00
per month for 1 agent
Buy Now- All the features in Freelancer Includes every feature available in the Freelancer plan.
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
Helpdesk SME (Recurring)
Extended features for growing support teams
$162.00
$180.00
per month for 1 agent
Buy Now- All the Features in Startup Includes all functionalities from the Startup plan.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Azure Active Directory Enable secure single sign-on (SSO) through Azure AD for seamless user login.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Most Popular
Helpdesk Enterprise (Recurring)
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- All the Features in SME Includes every feature available in the SME plan.
- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
Most Popular
Helpdesk Enterprise (Recurring)
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- All the Features in SME Includes every feature available in the SME plan.
- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
*GST Extra
Compare All Features
Monthly
Yearly
ServiceDesk Startup (Recurring)
Essential features for small teams starting with Servicedesk
$16.20
$18.00
per month for 1 agent
Buy Now- All the features in Freelancer Includes every feature available in the Freelancer plan.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
ServiceDesk SME (Recurring)
Extended features for growing support teams
$27.00
$30.00
per month for 1 agent
Buy Now- All the Features in Startup Includes all functionalities from the Startup plan.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Azure Active Directory Enable secure single sign-on (SSO) through Azure AD for seamless user login.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
ServiceDesk Startup (Recurring)
Essential features for small teams starting with Servicedesk
$162.00
$180.00
per month for 1 agent
Buy Now- All the features in Freelancer Includes every feature available in the Freelancer plan.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
ServiceDesk SME (Recurring)
Extended features for growing support teams
$270.00
$300.00
per month for 1 agent
Buy Now- All the Features in Startup Includes all functionalities from the Startup plan.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Azure Active Directory Enable secure single sign-on (SSO) through Azure AD for seamless user login.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Most Popular
ServiceDesk Enterprise (Recurring)
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- All the Features in SME Includes every feature available in the SME plan.
- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
Most Popular
ServiceDesk Enterprise (Recurring)
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- All the Features in SME Includes every feature available in the SME plan.
- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
*GST Extra
Compare All Features
- Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Management Automate task approvals and streamline ticket workflows with configurable multi-level rules.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- Collision Detection Prevent duplicate efforts by alerting agents when multiple users are viewing or replying to the same ticket.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
Helpdesk Startup
Essential features for small teams starting with Helpdesk
$194.40
$216.00
One Time
Buy Now- All the features in Freelancer Includes every feature available in the Freelancer plan.
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media โ all in one place.
- All the Features in Startup Includes all functionalities from the Startup plan.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Azure Active Directory Enable secure single sign-on (SSO) through Azure AD for seamless user login.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Most Popular
Helpdesk Enterprise
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- All the Features in SME Includes every feature available in the SME plan.
- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
Helpdesk Enterprise Pro
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- All the features in Enterprise Includes every feature from the Enterprise plan.
- Source Code Access Get access to the full source code for complete customization and self-hosting capabilities.
*GST Extra
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- All the features in HelpDesk Includes every essential HelpDesk feature required for basic support operations.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
Servicedesk Startup
Essential features for small teams starting with Helpdesk
$378.00
$420.00
One Time
Buy Now- All the features in Freelancer Includes every feature available in the Freelancer plan.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- All the Features in Startup Includes all functionalities from the Startup plan.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Azure Active Directory Enable secure single sign-on (SSO) through Azure AD for seamless user login.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
Most Popular
ServiceDesk Enterprise
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- All the Features in SME Includes every feature available in the SME plan.
- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
ServiceDesk Enterprise Pro
Full control and customization for large, complex support needs
Custom Pricing
Custom Sales- All the features in Enterprise Includes every feature from the Enterprise plan.
- Source Code Access Get access to the full source code for complete customization and self-hosting capabilities.
*GST Extra
Compare All Features
Personnalisable
Choisissez parmi notre version open source gratuite ou nos versions premium payantes qui bรฉnรฉficient d’un support et d’une intรฉgration multiplateforme.
Auto-hรฉbergรฉ
Installation sur votre serveur. Assistance et mises ร jour logicielles gratuites jusqu’ร l’activation de votre licence.
Open source
Open source, facile ร installer et ร configurer. Code partagรฉ sur GitHub. Possibilitรฉ d’acheter une licence avec ou sans code source.
