The below Roadmap is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
We are in the process of converting our existing mobile apps to React Native.
| Feature List |
Help Desk
 |
Service Desk
|
Support App
|
|---|---|---|---|
| October 2025 | |||
| Microsoft Microsoft Entra ID integration |  |
|
|
| New Role & Grouping | |
|
|
| November 2025 | |||
| Fork ticket | |
|
|
| Canned response | |
|
|
| Labels & tag integration | |
|
 |
| Message redaction and Secret Messages | |
|
|
| 2FA sms integration | |
|
|
| Microsoft Microsoft Entra ID integration | |
|
|
| Merge Ticket | |
|
|
| Elea AI | |
|
|
| December 2025 | |||
| Single sign on | |
|
|
| Productivity Suite | |
|
|
| Future Releases | |||
| Option to disable Crash report | |
|
|
| Email and mobile verification | |
|
|
| Location Tracking | |
|
|
| Dashboard to show widget stats | |
|
|
| Reports | |
|
|
| Cache, local storage | |
|
|
| Agent location tracking | |
|
|
More Info:
- To report bugs or request new features, do email us via Contact form
- Faveo is completely customisable as per requirement. Do get in touch with us to discuss customisation. Customisation is charged extra.
- Roadmap subject to change without prior notice
