Blocksoftware.nl is characterized by innovations, service and customer focus. Their goal is to find a solution together with the customer. The Company also offers support in building and managing websites and webshops, various hosting solutions and online backups.

With a lot of different services and agent skills, it is hard to assign tickets to the right person. And have a nice report about the time spent on each customer. so we are receiving small tickets with minor problems but also very critical ones.

Whether the client wishes to request a new SolidWorks software, their hardware needs such as a 3D printer or is having issues with their current one, abk technique staff ensure each and every request is managed through Faveo.

Faveo ensured that the implementation process was as smooth as possible, and the team was up and running within 24 hours. The combination of social, email, knowledgebase, mobile and customizations all together are what sealed the deal for us. The product is great and their agents are determined to make it fit their customer’s needs.

I hope to be using their software for a long time and that is possible. They need to stay sharp, think about nice and handy options.