Faveo Features

Explore our comprehensive range of features and discover how Faveo software can benefit your business

Features List Help Desk
Service Desk
Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket export
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Split tickets
Sort ticket conversations
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Filtered search
Add reminders on to-dos
Task Management
Canned Responses
Round Robin Ticket Assignment
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permisions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Agent shifts
Approval Workflows
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Social Support
Facebook channel
WhatsApp Business
Team ownership of tickets
Parent-child ticketing
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Problem Reports
Change Reports
Release Reports
Asset Reports
Contract Report
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Project Portfolio Management
Custom Task Types
Faveo for Android
Faveo for iOS
API Access
Customer Support
20/7 Email Support
20/5 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API

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