The most recent trends in IT Service Management (ITSM): Improving Productivity And User Satisfaction
With digital transformation happening at a rapid speed, ITย service management [...]
Self-Service portal: Lower Expenses and Agent Workload
Most of the customers don't like to communicate with support [...]
Helpdesk Analytics For Data-Driven Decisions
In today's ever-evolving business environment, the importance of making data-driven [...]
The Helpdesk Goes Multilingual: Machine Translation For Global Support
As the world becomes more connected, the need for businesses [...]
15 Reasons Why Your Business Needs Ticketing System
In todayโs fast-paced business environment, a growing business needs dedicated [...]
From Surveys to Action: Utilizing Feedback to Drive Customer Engagement
Going through a huge pile of survey responses can be [...]
5 key Features To Look For In Helpdesk Software
Do you feel that your customers are happy with your [...]
Bridging the gap: A comprehensive guide to helpdesk performanceย metrics
If you are a manager, you probably keep an eye [...]
How To Turn Your Customer Complaints Into Opportunities For Growth
Dealing with customer complaints is very challenging, but there is [...]
The Art Of Active Listening: Strengthening Customer Engagementย
Mastering the art of active listening is very important for [...]
