Finding out the difference between customer service and customer support can be difficult. At first instance, customer service and customer support seem the same. Whilst both aim to improve the customer experience, they have... read more →
Efficient inventory management is the driving force behind any successful business. Whether you are engaged in logistics, manufacturing, or e-commerce, the approach you take in inventory management directly impacts your financial... read more →
In today’s fast-paced world customers look for convenience and speed. A robust and efficient helpdesk software is important for maintaining customer satisfaction and operational efficiency. However, many support teams get... read more →
Customer support is an important part of any business. Sometimes it’s the last resort for a customer before they look for other options. That’s why it’s important to ensure your... read more →
API integration has become an important part of the customer support helpdesk system, it transformed how businesses interact with and assist their customers. By effortlessly connecting different software systems and... read more →
The most recent trends in IT Service Management (ITSM): Improving Productivity And User Satisfaction
With digital transformation happening at a rapid speed, IT service management is on the brink of a major change. In this blog, you will understand how ITSM trends like automation and AI,... read more →
Most of the customers don't like to communicate with support agents and like to handle their issues on their own. This empowers them; hence, companies should always look for ways... read more →
Going through a huge pile of survey responses can be taxing and daunting. Leaving you to ponder what works and what doesn’t work for your business. Gathering customer feedback is... read more →
Running an e-commerce or an online store is not an easy task. Business owners face several challenges while handling the e-commerce store. Even after spending time and money to set... read more →
Do you feel that your customers are happy with your services while your agents are juggling a huge pile of tickets demanding quick resolutions? If your response to all these... read more →
