[vc_row bg_color=”#f3f3f3″][vc_column width=”1/1″][minti_spacer][vc_column_text]
Compare plan features
Get to know what features you get with each Faveo plan.
[/vc_column_text][minti_spacer height=”20″][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][minti_spacer height=”20″][et_parent tab_align=”center”][et_single icon=”fas fa-user-circle” tab_title=”HELPDESK” tab_id=”1573545109068-0″ custom_tab_color_info=””][vc_row_inner][vc_column_inner el_class=”Faveo”][vc_column_text][minti_table style=”2″]
| Feature List | Freelancer | Startup | SME | Enterprise | Enterprise Pro | |
|---|---|---|---|---|---|---|
| Ticket Management | ||||||
| Email ticketing |  |
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| Automatic email notifications | |
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| Merge tickets | |
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| Ticket activities |
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| Set priority |
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| Set status |
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| Outbound email |
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| Multiple shared inboxes |
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| In-app smart notifications |
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| Split tickets |
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| Time tracking |
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| Ticket templates |
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| Annotated image attachments |
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| Standard CSAT surveys |
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| Custom form field |
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| Customizable CSAT surveys |
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| Agent Productivity | ||||||
| Internal notes in tickets | |
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| To-dos | |
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| Tags | |
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| Filtered search | |
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| Add reminders on to-dos | |
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| Task Management |
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| Canned Responses |
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| Round Robin Ticket Assignment |
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| CSAT Surveys | |
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| Execution Logs | |
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| Time Tracking | |
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| Custom Agent Dashboard | |
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| Priority Matrix | |
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| Agent Access Permisions | |
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| Workflow Automation | ||||||
| Workflow Automator | |
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| Automations that run on ticket creation | |
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| Event-triggered workflow automations | |
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| Round robin ticket assignment |
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| Load balanced ticket assignment |
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| Skill based ticket assignment |
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| Approval Workflows |
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| Webhooks | |
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| Business Rules | |
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| SLA Management | ||||||
| Business rules management through SLAs |
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| SLA reminders | |
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| Escalation emails for SLA violation | |
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| Multiple SLA policies | |
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| Product, group and company level SLAs | |
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| Knowledge Base | ||||||
| Knowledge base | |
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| Private knowledge base | |
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| Interlinking articles | |
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| Advanced article filtering | |
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| Article versioning | |
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| Help Widget | ||||||
| Embeddable contact form | |
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| Embeddable solution articles | |
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| Appearance customization | |
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| Social Support | ||||||
| Facebook channel |  |
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| WhatsApp Business | |
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| Collaboration | ||||||
| Team ownership of tickets | |
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| Parent-child ticketing | |
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| Collaborators | |
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| Reporting and Analytics | ||||||
| Default dashboard | |
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| Ticket volume trends | |
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| Helpdesk in-depth report | |
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| Export reports | |
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|
| Agent and group performance | |
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|
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|
| Satisfaction survey report | |
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| Ticket drill down in reports | |
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| Performance distribution | |
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| Top customer analysis | |
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| Custom reports | |
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| Text widgets and widget styling | |
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| Team Dashboards | |
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| Data export | |
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| Ticket Forms | ||||||
| Custom status | |
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| Custom ticket fields | |
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| Dependent fields in ticket forms | |
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| Dynamic ticket forms | |
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| Global Support | ||||||
| Dynamic email notifications | |
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| Multiple time zones | |
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| Multiple business hours | |
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| Customer Management | ||||||
| Contact and organisation fields | |
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| Custom contact and company fields | |
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| Link multiple organisations to a single contact | |
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| Identify contacts using external ID | |
|
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| Project Portfolio Management | ||||||
| Custom Task Types | |
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| Platform | ||||||
| Faveo for Android | |
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| Faveo for iOS | |
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| API Access | |
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| Customer Support | ||||||
| Documentation | |
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| 20/7 Email Support | |
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| 20/7 Phone Support | |
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| 20/7 Chat Support | |
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| Security and Controls | ||||||
| Data Center Location | |
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| GDPR | |
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|
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| Single Sign on | |
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| Multiple Portal Languages | |
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| Access Controls | |
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| Audit Logs | |
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| Customization | ||||||
| Client Portal Customization | |
|
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| Custom domain mapping | |
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| CSS customization | |
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|
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| Extendable API | |
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|
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| Plan details | ||||||
| No. of Agents | 2 | 5 | 10 | Unlimited | Unlimited | |
| Source code | |
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|
[/minti_table][/vc_column_text][/vc_column_inner][/vc_row_inner][/et_single][et_single icon=”fas fa-users” tab_title=”SERVICEDESK” tab_id=”1573545109440-3″ custom_tab_color_info=””][vc_row_inner][vc_column_inner el_class=”Faveo”][vc_column_text][minti_table style=”2″]
| Feature List | Freelancer | Startup | SME | Enterprise | Enterprise Pro | |
|---|---|---|---|---|---|---|
| Ticket Management | ||||||
| Email ticketing | |
|
|
|
|
|
| Automatic email notifications | |
|
|
|
|
|
| Merge tickets | |
|
|
|
|
|
| Ticket activities |
|
|
|
|
|
|
| Set priority |
|
|
|
|
|
|
| Set status |
|
|
|
|
|
|
| Outbound email |
|
|
|
|
|
|
| Multiple shared inboxes |
|
|
|
|
|
|
| In-app smart notifications |
|
|
|
|
|
|
| Split tickets |
|
|
|
|
|
|
| Time tracking |
|
|
|
|
|
|
| Ticket templates |
|
|
|
|
|
|
| Annotated image attachments |
|
|
|
|
|
|
| Standard CSAT surveys |
|
|
|
|
|
|
| Custom form field |
|
|
|
|
|
|
| Customizable CSAT surveys |
|
|
|
|
|
|
| Agent Productivity | ||||||
| Internal notes in tickets | |
|
|
|
|
|
| To-dos | |
|
|
|
|
|
| Tags | |
|
|
|
|
|
| Filtered search | |
|
|
|
|
|
| Add reminders on to-dos | |
|
|
|
|
|
| Task Management |
|
|
|
|
|
|
| Canned Responses |
|
|
|
|
|
|
| Round Robin Ticket Assignment |
|
|
|
|
|
|
| CSAT Surveys |
|
|
|
|
|
|
| Execution Logs |
|
|
|
|
|
|
| Time Tracking |
|
|
|
|
|
|
| Custom Agent Dashboard |
|
|
|
|
|
|
| Priority Matrix |
|
|
|
|
|
|
| Agent Access Permisions |
|
|
|
|
|
|
| Workflow Automation | ||||||
| Workflow Automator | |
|
|
|
|
|
| Automations that run on ticket creation | |
|
|
|
|
|
| Event-triggered workflow automations | |
|
|
|
|
|
| Round robin ticket assignment |
|
|
|
|
|
|
| Load balanced ticket assignment |
|
|
|
|
|
|
| Skill based ticket assignment |
|
|
|
|
|
|
| Approval Workflows |
|
|
|
|
|
|
| Webhooks |
|
|
|
|
|
|
| Listeners |
|
|
|
|
|
|
| Business Rules |
|
|
|
|
|
|
| SLA Management | ||||||
| Business rules management through SLAs |
|
|
|
|
|
|
| SLA reminders | |
|
|
|
|
|
| Escalation emails for SLA violation | |
|
|
|
|
|
| Multiple SLA policies | |
|
|
|
|
|
| Product, group and company level SLAs | |
|
|
|
|
|
| Knowledge Base | ||||||
| Knowledge base | |
|
|
|
|
|
| Private knowledge base | |
|
|
|
|
|
| Interlinking articles | |
|
|
|
|
|
| Advanced article filtering | |
|
|
|
|
|
| Article versioning | |
|
|
|
|
|
| Help Widget | ||||||
| Embeddable contact form |
|
|
|
|
|
|
| Embeddable solution articles |
|
|
|
|
|
|
| Appearance customization |
|
|
|
|
|
|
| Social Support | ||||||
| Facebook channel |
|
|
|
|
|
|
| WhatsApp Business |
|
|
|
|
|
|
| Twitter |
|
|
|
|
|
|
| Collaboration | ||||||
| Team ownership of tickets |
|
|
|
|
|
|
| Parent-child ticketing |
|
|
|
|
|
|
| Collaborators |
|
|
|
|
|
|
| Reporting and Analytics | ||||||
| Default dashboard | |
|
|
|
|
|
| Ticket volume trends | |
|
|
|
|
|
| Helpdesk in-depth report | |
|
|
|
|
|
| Export reports | |
|
|
|
|
|
| Agent and group performance | |
|
|
|
|
|
| Satisfaction survey report | |
|
|
|
|
|
| Ticket drill down in reports | |
|
|
|
|
|
| Performance distribution | |
|
|
|
|
|
| Top customer analysis | |
|
|
|
|
|
| Custom reports | |
|
|
|
|
|
| Text widgets and widget styling | |
|
|
|
|
|
| Team Dashboards | |
|
|
|
|
|
| Data export | |
|
|
|
|
|
| Problem Reports | |
|
|
|
|
|
| Change Reports | |
|
|
|
|
|
| Release Reports | |
|
|
|
|
|
| Asset Reports | |
|
|
|
|
|
| Contract Report | |
|
|
|
|
|
| Ticket Forms | ||||||
| Custom status | |
|
|
|
|
|
| Custom ticket fields | |
|
|
|
|
|
| Dependent fields in ticket forms | |
|
|
|
|
|
| Dynamic ticket forms | |
|
|
|
|
|
| Global Support | ||||||
| Dynamic email notifications | |
|
|
|
|
|
| Multiple time zones | |
|
|
|
|
|
| Multiple business hours | |
|
|
|
|
|
| Customer Management | ||||||
| Contact and organisation fields | |
|
|
|
|
|
| Custom contact and company fields | |
|
|
|
|
|
| Link multiple organisations to a single contact | |
|
|
|
|
|
| Identify contacts using external ID | |
|
|
|
|
|
| Change Management | ||||||
| Audit log | |
|
|
|
|
|
| See changes through, from planning to rollout | |
|
|
|
|
|
| Simplify CAB | |
|
|
|
|
|
| Change Workflows | |
|
|
|
|
|
| Change Listeners | |
|
|
|
|
|
| IT Service Management (ITSM) | ||||||
| Knowledge Management | |
|
|
|
|
|
| Incident Management | |
|
|
|
|
|
| SLA Policy | |
|
|
|
|
|
| Request Management | |
|
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|
|
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| Problem Management | |
|
|
|
|
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| Release Management | |
|
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|
|
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| Change Management | |
|
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|
|
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| Request for Change | |
|
|
|
|
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| IT Asset Management (ITAM) | ||||||
| IT Inventory Management | |
|
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|
|
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| Network Discovery for Assets | |
|
|
|
|
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| Asset Lifecycle Management | |
|
|
|
|
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| Purchase Order Management | |
|
|
|
|
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| Asset Relationship Mapping | |
|
|
|
|
|
| Software Asset Management | |
|
|
|
|
|
| QR and Asset Barcode Scanner | |
|
|
|
|
|
| Contract Management | |
|
|
|
|
|
| Project Portfolio Management | ||||||
| Custom Task Types | |
|
|
|
|
|
| Platform | ||||||
| Faveo for Android | |
|
|
|
|
|
| Faveo for iOS | |
|
|
|
|
|
| API Access | |
|
|
|
|
|
| Customer Support | ||||||
| Documentation | |
|
|
|
|
|
| 20/7 Email Support | |
|
|
|
|
|
| 20/7 Phone Support | |
|
|
|
|
|
| 20/7 Chat Support | |
|
|
|
|
|
| Security and Controls | ||||||
| Data Center Location | |
|
|
|
|
|
| GDPR | |
|
|
|
|
|
| Single Sign on | |
|
|
|
|
|
| Multiple Portal Languages | |
|
|
|
|
|
| Access Controls | |
|
|
|
|
|
| Audit Logs | |
|
|
|
|
|
| Customization | ||||||
| Client Portal Customization | |
|
|
|
|
|
| API access | |
|
|
|
|
|
| Custom domain mapping | |
|
|
|
|
|
| CSS customization | |
|
|
|
|
|
| Extendable API | |
|
|
|
|
|
| Plan details | ||||||
| No. of Agents | 2 | 5 | 10 | Unlimited | Unlimited | |
| Source code | |
|
|
|
|
|
[/minti_table][/vc_column_text][/vc_column_inner][/vc_row_inner][/et_single][/et_parent][/vc_column][/vc_row][vc_row bg_position=”left top”][vc_column width=”1/1″][minti_spacer height=”20″][minti_divider margin=”10px 0 10px 0″][minti_headline type=”div”]
Faveo HELPDESK Mobile App Compare plan & features
[/minti_headline][minti_divider margin=”10px 0 10px 0″][minti_spacer][/vc_column][/vc_row][vc_row type=”full_width_section” bg_position=”left top”][vc_column width=”1/1″][minti_callout buttontext=”Contact Us” url=”https://www.faveohelpdesk.com/contact-us/”]Ready to discuss your requirements?[/minti_callout][/vc_column][/vc_row]