Prissetting for brukerstøtte og serviceavdeling, så enkelt som det kan bli

Velg mellom vår gratisversjon med åpen kildekode eller betalte premiumversjoner som kommer med støtte og integrasjon med flere plattformer.

Monthly Annually

* Billed Annually

Freelancer

Essential features for small teams starting with Helpdesk

Free
$12

Free
$12

2 Agents

Order Now

  • Omni Channel Integration
  • Dynamic Ticket Form Management
  • SLA Process Management
  • SLA reminder & escalation
  • Workflow & Approval Workflow Management
  • Workflow Automation
  • Collision Detection
  • In-Depth Reports
  • Canned Response
  • Average handling Time
  • Custom Reports and Dashboards

Startup

Essential features for small teams starting with Servicedesk

$7.00
$8.40

$6.30
$8.40

Per Agent /month

Order Now

  • All the features in Freelancer
  • Omni Channel Integration
  • Dynamic Ticket Form Management
  • SLA Process Management
  • SLA reminder & escalation
  • Workflow & Approval Workflow Management
  • Workflow Automation
  • Collision Detection
  • In-Depth Reports
  • Canned Response
  • Average handling Time
  • Custom Reports and Dashboards

SME

Extended features for growing support teams

$15.00
$18.00

$13.50
$18.00

Per Agent /month

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

Custom Pricing

Custom Pricing

Unlimited Agents /month

Contact Sales

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Freelancer
 Startup
 SME
 Enterprise
Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Add reminders on to-dos
Canned Responses
Round Robin Ticket Assignment
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 1 8 10 10
Text 10 30 50 70
Textarea 10 10 20 20
Number 10 30 50 70
Email 10 30 50 70
Date 10 30 50 70
Decimal 1 30 50 70
Mobile 1 30 50 70
API 1 10 20 20
File 1 10 10 10
Radio 2 20 40 60
Checkbox 2 20 40 60
Select 2 20 40 60
Nested Level 2 2 2 3
Section 5 50 80 100
Plan details
No. of Agents 2 1 1 Unlimited
Source code

Down Arrow

Monthly Annually

* Billed Annually

Freelancer

Essential features for small teams starting with Helpdesk

Free
$26

Free
$26

2 Agents

Order Now

  • All the features in HelpDesk
  • Asset Management
  • Problem Management
  • Change Management
  • Release Management
  • Contract Management

Startup

Essential features for small teams starting with Servicedesk

$15.00
$18.00

$13.50
$18.00

Per Agent /month

Order Now

  • All the features in Freelancer
  • Asset Management
  • Problem Management
  • Change Management
  • Release Management
  • Contract Management

SME

Extended features for growing support teams

$25.00
$30.00

$22.50
$30.00

Per Agent /month

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

Custom Pricing

Custom Pricing

Unlimited Agents /month

Contact Sales

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

*GST Extra

Compare All Features

Freelancer
 Startup
 SME
 Enterprise
Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Canned Responses
Round Robin Ticket Assignment
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Problem Reports
Change Reports
Release Reports
Asset Reports
Contract Report
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 1 8 10 10
Text 10 30 50 70
Textarea 10 10 20 20
Number 10 30 50 70
Email 10 30 50 70
Date 10 30 50 70
Decimal 1 30 50 70
Mobile 1 30 50 70
API 1 10 20 20
Radio 2 20 40 60
Checkbox 2 20 40 60
Select 2 20 40 60
Nested Level 2 2 2 3
Section 5 50 80 100
Plan details
No. of Agents 2 1 1 Unlimited
Source code

Down Arrow

Freelancer

Essential features for small teams starting with Helpdesk

Free
$320

2 Agents

Order Now

  • Omni Channel Integration
  • Dynamic Ticket Form Management
  • SLA Process Management
  • SLA reminder & escalation
  • Workflow & Approval Workflow Management
  • Workflow Automation
  • Collision Detection
  • In-Depth Reports
  • Canned Response
  • Average handling Time
  • Custom Reports and Dashboards

Startup

Essential features for small teams starting with Helpdesk

$180.00
$216.00

Per Agent one time fee

Order Now

  • All the features in Freelancer
  • Omni Channel Integration

SME

Extended features for growing support teams

$200.00
$240.00

Per Agent one time fee

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

Custom Pricing

Unlimited Agents one time fee

Contact Sales

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

Enterprise Pro

Full control and customization for large, complex support needs

Custom Pricing

Unlimited Agents one time fee

Contact Sales

  • All the features in Enterprise
  • Source Code

*GST Extra

Compare All Features

Freelancer
 Startup
 SME
 Enterprise
 Enterprise Pro
Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Add reminders on to-dos
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 1 8 10 10 20
Text 10 30 50 70 100
Textarea 10 10 20 20 40
Number 10 30 50 70 100
Email 10 30 50 70 100
Date 10 30 50 70 100
Decimal 1 30 50 70 100
Mobile 1 30 50 70 100
API 1 10 20 20 40
File 1 10 10 10 20
Radio 2 20 40 60 100
Checkbox 2 20 40 60 100
Select 2 20 40 60 100
Nested Level 2 2 2 3 3
Section 5 50 80 100 150
Plan details
No. of Agents 2 1 1 Unlimited Unlimited
Source code

Down Arrow

Freelancer

Essential features for small teams starting with Helpdesk

Free
$600

2 Agents

Order Now

  • All the features in HelpDesk
  • Asset Management
  • Problem Management
  • Change Management
  • Release Management
  • Contract Management

Startup

Essential features for small teams starting with Helpdesk

$350.00
$420.00

Per Agent one time fee

Order Now

  • All the features in Freelancer
  • Attachment Scanner

SME

Extended features for growing support teams

$400.00
$480.00

Per Agent one time fee

Order Now

  • All the Features in Startup
  • LDAP
  • Azure Active Directory
  • Round-Robin routing
  • Skill-based routing
  • CSS customization

Enterprise

Full control and customization for large, complex support needs

Custom Pricing

Unlimited Agents one time fee

Contact Sales

  • All the Features in SME
  • Ad Hoc Approval
  • Department Status Link
  • Custom Js

Enterprise Pro

Full control and customization for large, complex support needs

Custom Pricing

Unlimited Agents one time fee

Contact Sales

  • All the features in Enterprise
  • Source code

*GST Extra

Compare All Features

Freelancer
 Startup
 SME
 Enterprise
 Enterprise Pro
Ticket Management
Email ticketing
Automatic email notifications
Merge tickets
Ticket activities
Set priority
Set status
Outbound email
Multiple shared inboxes
In-app smart notifications
Clone tickets
Time tracking
Ticket templates
Annotated image attachments
Standard CSAT surveys
Custom form field
Customizable CSAT surveys
Agent Productivity
Internal notes in tickets
Labels & Tags
Filtered search
Canned Responses
CSAT Surveys
Execution Logs
Time Tracking
Custom Agent Dashboard
Priority Matrix
Agent Access Permissions
Workflow Automation
Workflow Automator
Automations that run on ticket creation
Event-triggered workflow automations
CRT Workflow
Round robin ticket assignment
Load balanced ticket assignment
Skill based ticket assignment
Approval Workflows
Webhooks
Listeners
Business Rules
SLA Management
Business rules management through SLAs
SLA reminders
Escalation emails for SLA violation
Multiple SLA policies
Product, group and company level SLAs
Knowledge Base
Knowledge base
Private knowledge base
Interlinking articles
Advanced article filtering
Article versioning
Help Widget
Embeddable contact form
Embeddable solution articles
Appearance customization
Omni Channel Support
Facebook channel
WhatsApp Business
Twitter
Line
Instagram
Telephony Service
3CX integration
Chat
SMS
Single sign-on (SSO)
Azure Active Directory
Ldap
oAuth
SAML
Collaboration
Team ownership of tickets
Parent-child ticketing
Ad Hoc Approval
Collaborators
Reporting and Analytics
Default dashboard
Ticket volume trends
Helpdesk in-depth report
Export reports
Agent and group performance
Satisfaction survey report
Ticket drill down in reports
Performance distribution
Top customer analysis
Custom reports
Text widgets and widget styling
Team Dashboards
Data export
Problem Reports
Change Reports
Release Reports
Asset Reports
Contract Report
Ticket Forms
Custom status
Custom ticket fields
Dependent fields in ticket forms
Department Status Link
Dynamic ticket forms
Global Support
Dynamic email notifications
Multiple time zones
Multiple business hours
Customer Management
Contact and organisation fields
Custom contact and company fields
Link multiple organisations to a single contact
Identify contacts using external ID
Change Management
Audit log
See changes through, from planning to rollout
Simplify CAB
Change Workflows
Change Listeners
IT Service Management (ITSM)
Knowledge Management
Incident Management
SLA Policy
Request Management
Problem Management
Release Management
Change Management
Request for Change
IT Asset Management (ITAM)
IT Inventory Management
Network Discovery for Assets
Asset Lifecycle Management
Purchase Order Management
Asset Relationship Mapping
Software Asset Management
QR and Asset Barcode Scanner
Contract Management
Task & Project Management
To-dos
Add reminders on to-dos
Task Management
Custom Task Types
Platform
Faveo for Android
Faveo for iOS
API Access
Customer Support
Documentation
20/7 Email Support
20/7 Phone Support
20/7 Chat Support
Security and Controls
Data Center Location
GDPR
Single Sign on
Multiple Portal Languages
Access Controls
Audit Logs
Customization
Client Portal Customization
API access
Custom domain mapping
CSS customization
Extendable API
Custom Language
Custom Js
Elea AI
Ticket summary
Convert tickets to KB articles
AI powered replies
Sentiment Analysis & Prioritization
Multi-Language Support
Third party integrations
Lime Survey
Cisco Smart Bonding
Slack
Remote Desktop
Security & Privacy
Two-factor authentication (2FA)
Faveo Redaction
Attachment Scanner
Form Builder - Custom Fields
Web Forms 1 8 10 10 20
Text 10 30 50 70 100
Textarea 10 10 20 20 40
Number 10 30 50 70 100
Email 10 30 50 70 100
Date 10 30 50 70 100
Decimal 1 30 50 70 100
Mobile 1 30 50 70 100
API 1 10 20 20 40
Radio 2 20 40 60 100
Checkbox 2 20 40 60 100
Select 2 20 40 60 100
Nested Level 2 2 2 3 3
Section 5 50 80 100 150
Plan details
No. of Agents 2 1 1 Unlimited Unlimited
Source code

Down Arrow

For spørsmål eller for å lære mer om hvordan Faveo Cloud kan være til fordel for bedriften din

Tilpassbar

Velg mellom vår gratisversjon med åpen kildekode eller betalte premiumversjoner som kommer med støtte og integrasjon med flere plattformer.

Selvhostet

Installeres på din egen server. Gratis support og programvareoppdateringer frem til lisensen din er aktiv.

Åpen kildekode

Åpen kildekode, enkel å installere og sette opp. Kode delt på Github. Mulighet for å kjøpe lisens med og uten kildekode.

Vit hvilken plan som passer for deg

Se fullstendig funksjonssammenligning

FAQ

Hva er de tekniske kravene?

Faveo HELPDESK er en plattformuavhengig nettbasert applikasjon, som betyr at den er kompatibel med alle operativsystemer. Følgende komponenter kreves for å installere og kjøre Faveo HELPDESK.

Software Requirement

OS: Ubuntu 22.04
Web Server: Apache
PHP Version: 8.2
PHP Extensions: Mcrypt, OpenSSL, Mbstring, Tokenizer
Database: MySQL 8.0.x or Maria DB 10.6.x
Job Scheduler: Cron Job or any task scheduler
Web Server Extension: Pretty URLs or Search Engine Friendly URL’s have to be enabled in your web server configuration

Minimum Hardware Requirement

CPU: 4vCPU
RAM: 8GiB
Storage: 40GiB
Hvis serveren din oppfyller kravene ovenfor, men fortsatt har problemer med installasjonen, må du søke hjelp fra fellesskapet eller kontakte oss.

*Selv om Faveo er plattformuavhengig og støtter mange forskjellige operativsystemer og webservere, er den kun testet med spesifikasjonene ovenfor, og vi anbefaler det samme.

Android- og iOS-apper er tilgjengelige i Google Play Store og Apple App Store.

Du kan bytte fra ett Faveo-abonnement til et annet. Ta kontakt med oss for å diskutere dine behov.

Faveo kan tilpasses fullstendig etter dine behov. Tilpasninger koster ekstra. Ta kontakt med oss for å diskutere tilpasning.

Ja, vi godtar bankoverføringer. Merk at bankoverføringer er den tregeste betalingsmåten, og det kan ta opptil 1 til 7 dager å klarere. Hvis du ønsker umiddelbar tilgang til Faveo, anbefaler vi at du bruker PayPal eller et kredittkort.

Skybasert og regelmessig faktureringsplan inkluderer gratis støtte og programvareoppdateringer frem til lisensen din er aktiv.

Evigvarende lisens, engangskjøpsplan inkluderer gratis teknisk støtte og programvareoppdateringer i 1 år. Etter 1 år kan du kjøpe støtte og programvareoppdateringer årlig for å få nye programvareoppgraderinger og støtte.

Støtte og programvareoppdateringer. Fornyelseskostnaden for 1 år er 80 % av den totale lisenskostnaden. Det inkluderer nye versjonsoppgraderinger, feilrettinger og teknisk støtte. Vi anbefaler at du kjøper denne pakken for å holde brukerstøtten din oppdatert.

Perpetual License:

Årlig engangsbetaling
Produktet utløper aldri, livstidsgyldighet
Støtte og oppdateringer er gyldige i 1 år
Fornyelsesavgift for andre års støtte og oppdateringer er 50 % av gjeldende produktkostnad
Recurring License:

Månedsavgift
Produktet utløper ved manglende betaling
Støtte og oppdateringer er gyldige til produktet utløper
Fornyelsesgebyret er 100 % av produktkostnaden

Serverne er driftet i San Francisco, USA

Du får kun tilgang til Faveo-applikasjonen som kjører på serveren. Serverne administreres av oss. Du vil ikke få tilgang til root-/cPanel-/WHM-panelet.

Ja absolutt, du kan kjøpe en egenhostet lisens, og vi kan hjelpe deg med å migrere dataene dine til serveren din.

Utforsk en fullfunksjonell online demonstrasjon