Dealing with customer complaints is very challenging, but there is no getting around it. You have to deal with it at some point. However, the key to tackling such complaints... read more →
Mastering the art of active listening is very important for every customer center representative. Active listening is the basis of effective communication, as it makes your customers feel that they... read more →
Do you know that how you deal with your customers can make or break your business? Being aware of the customer’s perspective can transform the interaction between customer agents and... read more →
Today, providing an exceptional customer experience is the heart and soul of every successful business. A customer would become a loyal customer and promoter of your brand if your products... read more →
A transition to digital due to the last three years of volatility and unpredictability has made customer service more crucial than ever. Customer services will remain the top priority in... read more →
Pleasing people is not easy, and neither is pleasing your customers. As businesses become more and more dependent on technology, customers are becoming more and more demanding. They want your... read more →
Faveo is a feature-rich helpdesk solution that helps businesses in Ticket Management, Change Management, Problem Management, & Asset Management. It is a web-based support ticket system, easy to use, and... read more →
We all will agree on this statement that a Customer Support Team is the backbone of every organization. So, in order to maintain a good brand image, we should keep... read more →
Have you ever come across a situation where you had to deal with a difficult customer who is not willing to listen to your explanation regarding a particular scenario and... read more →
Today, customer satisfaction is at the core of all businesses. It not only drives growth but also gives you an opportunity to hear your customer. Ever wondered, why do you... read more →
