Comparer les fonctionnalités du forfait
Découvrez les fonctionnalités dont vous bénéficiez avec chaque forfait Faveo.
| Feature List | Freelancer | Startup | SME | Enterprise | Enterprise Pro | |
|---|---|---|---|---|---|---|
| Ticket Management | ||||||
| Email ticketing |  |
|
|
|
|
|
| Automatic email notifications | |
|
|
|
|
|
| Merge tickets | |
|
|
|
|
|
| Ticket activities | |
|
|
|
|
|
| Set priority | |
|
|
|
|
|
| Set status | |
|
|
|
|
|
| Outbound email | |
|
|
|
|
|
| Multiple shared inboxes | |
|
|
|
|
|
| In-app smart notifications | |
|
|
|
|
|
| Split tickets | |
|
|
|
|
|
| Time tracking | |
|
|
|
|
|
| Ticket templates | |
|
|
|
|
|
| Annotated image attachments | |
|
|
|
|
|
| Standard CSAT surveys | |
|
|
|
|
|
| Custom form field | |
|
|
|
|
|
| Customizable CSAT surveys | |
|
|
|
|
|
| Agent Productivity | ||||||
| Internal notes in tickets | |
|
|
|
|
|
| To-dos | |
|
|
|
|
|
| Tags | |
|
|
|
|
|
| Filtered search | |
|
|
|
|
|
| Add reminders on to-dos | |
|
|
|
|
|
| Task Management | |
|
|
|
|
|
| Canned Responses | |
|
|
|
|
|
| Round Robin Ticket Assignment | |
|
|
|
|
|
| CSAT Surveys | |
|
|
|
|
|
| Execution Logs | |
|
|
|
|
|
| Time Tracking | |
|
|
|
|
|
| Custom Agent Dashboard | |
|
|
|
|
|
| Priority Matrix | |
|
|
|
|
|
| Agent Access Permisions | |
|
|
|
|
|
| Workflow Automation | ||||||
| Workflow Automator | |
|
|
|
|
|
| Automations that run on ticket creation | |
|
|
|
|
|
| Event-triggered workflow automations | |
|
|
|
|
|
| Round robin ticket assignment | |
|
|
|
|
|
| Load balanced ticket assignment | |
|
|
|
|
|
| Skill based ticket assignment | |
|
|
|
|
|
| Approval Workflows | |
|
|
|
|
|
| Webhooks | |
|
|
|
|
|
| Business Rules | |
|
|
|
|
|
| SLA Management | ||||||
| Business rules management through SLAs | |
|
|
|
|
|
| SLA reminders | |
|
|
|
|
|
| Escalation emails for SLA violation | |
|
|
|
|
|
| Multiple SLA policies | |
|
|
|
|
|
| Product, group and company level SLAs | |
|
|
|
|
|
| Knowledge Base | ||||||
| Knowledge base | |
|
|
|
|
|
| Private knowledge base | |
|
|
|
|
|
| Interlinking articles | |
|
|
|
|
|
| Advanced article filtering | |
|
|
|
|
|
| Article versioning | |
|
|
|
|
|
| Help Widget | ||||||
| Embeddable contact form | |
|
|
|
|
|
| Embeddable solution articles | |
|
|
|
|
|
| Appearance customization | |
|
|
|
|
|
| Social Support | ||||||
| Facebook channel |  |
|
|
|
|
|
| WhatsApp Business | |
|
|
|
|
|
|
|
|
|
|
||
| Collaboration | ||||||
| Team ownership of tickets | |
|
|
|
|
|
| Parent-child ticketing | |
|
|
|
|
|
| Collaborators | |
|
|
|
|
|
| Reporting and Analytics | ||||||
| Default dashboard | |
|
|
|
|
|
| Ticket volume trends | |
|
|
|
|
|
| Helpdesk in-depth report | |
|
|
|
|
|
| Export reports | |
|
|
|
|
|
| Agent and group performance | |
|
|
|
|
|
| Satisfaction survey report | |
|
|
|
|
|
| Ticket drill down in reports | |
|
|
|
|
|
| Performance distribution | |
|
|
|
|
|
| Top customer analysis | |
|
|
|
|
|
| Custom reports | |
|
|
|
|
|
| Text widgets and widget styling | |
|
|
|
|
|
| Team Dashboards | |
|
|
|
|
|
| Data export | |
|
|
|
|
|
| Ticket Forms | ||||||
| Custom status | |
|
|
|
|
|
| Custom ticket fields | |
|
|
|
|
|
| Dependent fields in ticket forms | |
|
|
|
|
|
| Dynamic ticket forms | |
|
|
|
|
|
| Global Support | ||||||
| Dynamic email notifications | |
|
|
|
|
|
| Multiple time zones | |
|
|
|
|
|
| Multiple business hours | |
|
|
|
|
|
| Customer Management | ||||||
| Contact and organisation fields | |
|
|
|
|
|
| Custom contact and company fields | |
|
|
|
|
|
| Link multiple organisations to a single contact | |
|
|
|
|
|
| Identify contacts using external ID | |
|
|
|
|
|
| Project Portfolio Management | ||||||
| Custom Task Types | |
|
|
|
|
|
| Platform | ||||||
| Faveo for Android | |
|
|
|
|
|
| Faveo for iOS | |
|
|
|
|
|
| API Access | |
|
|
|
|
|
| Customer Support | ||||||
| Documentation | |
|
|
|
|
|
| 20/7 Email Support | |
|
|
|
|
|
| 20/7 Phone Support | |
|
|
|
|
|
| 20/7 Chat Support | |
|
|
|
|
|
| Security and Controls | ||||||
| Data Center Location | |
|
|
|
|
|
| GDPR | |
|
|
|
|
|
| Single Sign on | |
|
|
|
|
|
| Multiple Portal Languages | |
|
|
|
|
|
| Access Controls | |
|
|
|
|
|
| Audit Logs | |
|
|
|
|
|
| Customization | ||||||
| Client Portal Customization | |
|
|
|
|
|
| Custom domain mapping | |
|
|
|
|
|
| CSS customization | |
|
|
|
|
|
| Extendable API | |
|
|
|
|
|
| Plan details | ||||||
| No. of Agents | 2 | 5 | 10 | Unlimited | Unlimited | |
| Source code | |
|
|
|
|
|
| Feature List | Freelancer | Startup | SME | Enterprise | Enterprise Pro | |
|---|---|---|---|---|---|---|
| Ticket Management | ||||||
| Email ticketing | |
|
|
|
|
|
| Automatic email notifications | |
|
|
|
|
|
| Merge tickets | |
|
|
|
|
|
| Ticket activities | |
|
|
|
|
|
| Set priority | |
|
|
|
|
|
| Set status | |
|
|
|
|
|
| Outbound email | |
|
|
|
|
|
| Multiple shared inboxes | |
|
|
|
|
|
| In-app smart notifications | |
|
|
|
|
|
| Split tickets | |
|
|
|
|
|
| Time tracking | |
|
|
|
|
|
| Ticket templates | |
|
|
|
|
|
| Annotated image attachments | |
|
|
|
|
|
| Standard CSAT surveys | |
|
|
|
|
|
| Custom form field | |
|
|
|
|
|
| Customizable CSAT surveys | |
|
|
|
|
|
| Agent Productivity | ||||||
| Internal notes in tickets | |
|
|
|
|
|
| To-dos | |
|
|
|
|
|
| Tags | |
|
|
|
|
|
| Filtered search | |
|
|
|
|
|
| Add reminders on to-dos | |
|
|
|
|
|
| Task Management | |
|
|
|
|
|
| Canned Responses | |
|
|
|
|
|
| Round Robin Ticket Assignment | |
|
|
|
|
|
| CSAT Surveys | |
|
|
|
|
|
| Execution Logs | |
|
|
|
|
|
| Time Tracking | |
|
|
|
|
|
| Custom Agent Dashboard | |
|
|
|
|
|
| Priority Matrix | |
|
|
|
|
|
| Agent Access Permisions | |
|
|
|
|
|
| Workflow Automation | ||||||
| Workflow Automator | |
|
|
|
|
|
| Automations that run on ticket creation | |
|
|
|
|
|
| Event-triggered workflow automations | |
|
|
|
|
|
| Round robin ticket assignment | |
|
|
|
|
|
| Load balanced ticket assignment | |
|
|
|
|
|
| Skill based ticket assignment | |
|
|
|
|
|
| Approval Workflows | |
|
|
|
|
|
| Webhooks | |
|
|
|
|
|
| Listeners | |
|
|
|
|
|
| Business Rules | |
|
|
|
|
|
| SLA Management | ||||||
| Business rules management through SLAs | |
|
|
|
|
|
| SLA reminders | |
|
|
|
|
|
| Escalation emails for SLA violation | |
|
|
|
|
|
| Multiple SLA policies | |
|
|
|
|
|
| Product, group and company level SLAs | |
|
|
|
|
|
| Knowledge Base | ||||||
| Knowledge base | |
|
|
|
|
|
| Private knowledge base | |
|
|
|
|
|
| Interlinking articles | |
|
|
|
|
|
| Advanced article filtering | |
|
|
|
|
|
| Article versioning | |
|
|
|
|
|
| Help Widget | ||||||
| Embeddable contact form | |
|
|
|
|
|
| Embeddable solution articles | |
|
|
|
|
|
| Appearance customization | |
|
|
|
|
|
| Social Support | ||||||
| Facebook channel | |
|
|
|
|
|
| WhatsApp Business | |
|
|
|
|
|
|
|
|
|
|
||
| Collaboration | ||||||
| Team ownership of tickets | |
|
|
|
|
|
| Parent-child ticketing | |
|
|
|
|
|
| Collaborators | |
|
|
|
|
|
| Reporting and Analytics | ||||||
| Default dashboard | |
|
|
|
|
|
| Ticket volume trends | |
|
|
|
|
|
| Helpdesk in-depth report | |
|
|
|
|
|
| Export reports | |
|
|
|
|
|
| Agent and group performance | |
|
|
|
|
|
| Satisfaction survey report | |
|
|
|
|
|
| Ticket drill down in reports | |
|
|
|
|
|
| Performance distribution | |
|
|
|
|
|
| Top customer analysis | |
|
|
|
|
|
| Custom reports | |
|
|
|
|
|
| Text widgets and widget styling | |
|
|
|
|
|
| Team Dashboards | |
|
|
|
|
|
| Data export | |
|
|
|
|
|
| Problem Reports | |
|
|
|
|
|
| Change Reports | |
|
|
|
|
|
| Release Reports | |
|
|
|
|
|
| Asset Reports | |
|
|
|
|
|
| Contract Report | |
|
|
|
|
|
| Ticket Forms | ||||||
| Custom status | |
|
|
|
|
|
| Custom ticket fields | |
|
|
|
|
|
| Dependent fields in ticket forms | |
|
|
|
|
|
| Dynamic ticket forms | |
|
|
|
|
|
| Global Support | ||||||
| Dynamic email notifications | |
|
|
|
|
|
| Multiple time zones | |
|
|
|
|
|
| Multiple business hours | |
|
|
|
|
|
| Customer Management | ||||||
| Contact and organisation fields | |
|
|
|
|
|
| Custom contact and company fields | |
|
|
|
|
|
| Link multiple organisations to a single contact | |
|
|
|
|
|
| Identify contacts using external ID | |
|
|
|
|
|
| Change Management | ||||||
| Audit log | |
|
|
|
|
|
| See changes through, from planning to rollout | |
|
|
|
|
|
| Simplify CAB | |
|
|
|
|
|
| Change Workflows | |
|
|
|
|
|
| Change Listeners | |
|
|
|
|
|
| IT Service Management (ITSM) | ||||||
| Knowledge Management | |
|
|
|
|
|
| Incident Management | |
|
|
|
|
|
| SLA Policy | |
|
|
|
|
|
| Request Management | |
|
|
|
|
|
| Problem Management | |
|
|
|
|
|
| Release Management | |
|
|
|
|
|
| Change Management | |
|
|
|
|
|
| Request for Change | |
|
|
|
|
|
| IT Asset Management (ITAM) | ||||||
| IT Inventory Management | |
|
|
|
|
|
| Network Discovery for Assets | |
|
|
|
|
|
| Asset Lifecycle Management | |
|
|
|
|
|
| Purchase Order Management | |
|
|
|
|
|
| Asset Relationship Mapping | |
|
|
|
|
|
| Software Asset Management | |
|
|
|
|
|
| QR and Asset Barcode Scanner | |
|
|
|
|
|
| Contract Management | |
|
|
|
|
|
| Project Portfolio Management | ||||||
| Custom Task Types | |
|
|
|
|
|
| Platform | ||||||
| Faveo for Android | |
|
|
|
|
|
| Faveo for iOS | |
|
|
|
|
|
| API Access | |
|
|
|
|
|
| Customer Support | ||||||
| Documentation | |
|
|
|
|
|
| 20/7 Email Support | |
|
|
|
|
|
| 20/7 Phone Support | |
|
|
|
|
|
| 20/7 Chat Support | |
|
|
|
|
|
| Security and Controls | ||||||
| Data Center Location | |
|
|
|
|
|
| GDPR | |
|
|
|
|
|
| Single Sign on | |
|
|
|
|
|
| Multiple Portal Languages | |
|
|
|
|
|
| Access Controls | |
|
|
|
|
|
| Audit Logs | |
|
|
|
|
|
| Customization | ||||||
| Client Portal Customization | |
|
|
|
|
|
| API access | |
|
|
|
|
|
| Custom domain mapping | |
|
|
|
|
|
| CSS customization | |
|
|
|
|
|
| Extendable API | |
|
|
|
|
|
| Plan details | ||||||
| No. of Agents | 2 | 5 | 10 | Unlimited | Unlimited | |
| Source code | |
|
|
|
|
|