Are Customer Support and Customer Service the Same? Here’s the Answer!
Finding out the difference between customer service and customer support can be difficult. At [...]
Inventory Management Software System: The Key to Supply Chain Success
Efficient inventory management is the driving force behind any successful business. [...]
Helpdesk Hacks To Reduce Your Ticket Volume
In today’s fast-paced world customers look for convenience and speed. [...]
How To Choose the Right Automation Tools For Your Helpdesk
Customer support is an important part of any business. Sometimes [...]
Benefits Of API Integration For Customer Support
API integration has become an important part of the customer [...]
The most recent trends in IT Service Management (ITSM): Improving Productivity And User Satisfaction
With digital transformation happening at a rapid speed, IT service management [...]
Self-Service portal: Lower Expenses and Agent Workload
Most of the customers don't like to communicate with support [...]
From Surveys to Action: Utilizing Feedback to Drive Customer Engagement
Going through a huge pile of survey responses can be [...]
The Secret Psychology of E-commerce: Driving Sales Through Customer Emotions
Running an e-commerce or an online store is not an [...]
5 key Features To Look For In Helpdesk Software
Do you feel that your customers are happy with your [...]