The Faveo Service Catalog brings structure, clarity, and automation to your service delivery process. As an online IT service catalog, it provides a centralized view of all services your organization offers, from hardware requests and software installations to onboarding and training support. Whether you’re managing IT, HR, or administrative requests, the Service Catalog ensures that every user knows what’s available, how to request it, and how long it takes to fulfil.

The Service Catalog in is a paid add-on to organize and publish all available IT and business services within your servicedesk. It works like a catalog management software, allowing admins to group services into categories and define details such as cost, scope, delivery time, and request visibility. Admins can easily manage categories and items from the Admin Interface. Agents and end users can browse and request services directly from their respective interfaces, ensuring a seamless service experience.

Create structured categories for hardware, software, or training services. Users can browse, filter, and request services from a single, unified interface.

When a service request is placed, it automatically generates a helpdesk ticket containing all fulfilment details, requester info, delivery timelines, linked assets, and additional items.

Define fulfilment rules such as, Hardware or consumables (e.g., laptop, monitor), Software licenses (based on available seats), Track loaner or permanent asset assignment. This automation ensures accurate inventory tracking and faster delivery.

Restrict service visibility by user role, department, or organization. Ensure employees only see the services relevant to them while maintaining full control over access.

Use drag-and-drop custom fields to capture detailed request information, like employee name, asset preference, or department. This makes every request clear, complete, and ready for action.

Employees can easily request laptops, software, and other IT resources, while IT teams approve, assign, and track assets in one place. HR departments can request onboarding kits, ID cards, and workstation setups to ensure new hires are ready from day one. Facilities and administration teams can manage meeting room setups, maintenance tasks, and access passes, with every request tracked and fulfilled through a single unified platform.