Publicamos una actualizaciรณn cada mes. La siguiente hoja de ruta incluye nuevas funciones y correcciones de errores, priorizando estas รบltimas. Tambiรฉn se publicarรก la integraciรณn de plugins para mรบltiples plataformas periรณdicamente, segรบn las necesidades o solicitudes de los clientes.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| May 2025 | ||||
| Grouping of roles |  |
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| RMM & Patch management |  |
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| Productive suite with Project Management | |
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| Gmail API support โ Read and send emails via API | |
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| June 2025 | ||||
| Productive Suite module Reporting | |
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| And and OR operator between 2 statements in workflow, listeners and sla | |
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| Bots for whats app, widget, facebook, instagram, twitter | |
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| Service Catalogue | |
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| Show customer assets in client panel | |
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| Direct Whats app business API integration | |
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| July 2025 | ||||
| Faveo Live Chat | |
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| Data table select column & export option in organisation | |
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| Filters in Organisation directory datatable page | |
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| Ticket form submission auto detect the asset | |
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| Better UI for SLA, Workflows etc | |
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| Inbox new ticket alert auto refresh the page | |
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| Improved feedback and rating report | |
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| New enhancments to time and billing module | |
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| Email inbox, Bulk assign tags and labels | |
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| August 2025 | ||||
| Ticket collision detection | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Satellite desk | |
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| Future Releases | ||||
| Logged in users live status | |
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| New Helpdesk Community version | |
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| Ticket inbox Kanban view based on status | |
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| Business hours, give time breakup option within a day | |
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| Bulk action option in all data tables throughout | |
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| Selectable columns throughout | |
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| Improved ticket merge | |
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| Improved Master, child ticket linking | |
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| Survey | |
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| Migration Plugin - Build generic option to import tickets within Faveo | |
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| Report Builder | |
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| Sales CRM Plugin | |
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| Github integration | |
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| Jira integration | |
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| Shopify integration | |
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| Show where all approval is required in client panel | |
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| Location tracking and linking with ticket | |
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Mรกs informaciรณn:
- Para informar errores o solicitar nuevas funciones, envรญenos un correo electrรณnico a travรฉs del formulario de contacto.
- Faveo es totalmente personalizable segรบn tus necesidades. Contรกctanos para hablar sobre personalizaciรณn.
- Hoja de ruta sujeta a cambios sin previo aviso
