Powerful, yet simple Service Desk management
Faveo service desk software with ITIL / ITSM compliance helps your team stay organized and keep tab on customer service.
Faveo service desk software with ITIL / ITSM compliance helps your team stay organized and keep tab on customer service.
Faveo has an inbuilt plugin module through which one can upload plugins.
Faveo has an inbuilt search option for easy navigation and access to tools and options available.
Faveo comes with capability to upload unlimited content as many article and faq’s.
Faveo ticketing management system helps you to manage tickets and queries efficiently and effectively.
A separate tab and icon to track tickets which have crossed SLA
Faveo sends daily email report to its Admin and Agents about Tickets.
Faveo can read emails and generate tickets out of every email.
All the emails going out from the system can be customised to change design, as well as content.
Ticket ownership can be changed from one user to another.
Problem identification, Problem analysis, Solution to identified problems, Linked with tickets
Faveo allows to create Search engine friendly URL & user definable.
Faveo lets you maintain steady and detailed record of all the tickets that have been managed and resolved.
Faveo lets you maintain internal notes for each ticket for easy collaboration between the team.
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
Get Social media style notification within the web app
Create custom form to accept tickets from client portal.
Define your own custom workflow for ticket creation
Faveo comes loaded with integrated time-assigned priority ticket resolution and support system.
Faveo supports adding multiple collaborators to a ticket.
CMDB (Configuration management database), Configuration items (CI) tracking, Asset relationships
Easy to use helps you to sort articles according to categories.
Faveo comes loaded with Knowledge base to define FAQ’s, An easy way for users to help themselves.
Faveo also has multilingual support through which one can customize the entire project to any language.
Faveo comes with ability to define template message for most common queries to save time.
Client can give rating to every ticket reply and overall ticket satisfaction.
Faveo comes auto reply system for every ticket raised and reply.
Expand and integrate Faveo with other platforms using API.
Faveo comes with Rich HTML text editor and allow to reply to ticket in rich HTML text.
Linked with changes, Schedule releases, Notify everybody in organization
Faveo allows users to leave personal comments on saved articles.
Faveo has responsive design that can be used from any platform be it computer, smartphone or tab.
Faveo allows to create ban list of users who cannot raise the
tickets.
Faveo comes loaded with integrated time-assigned resolution and support system based on SLA defined.
Faveo allows assignment of tickets to particular agent as well as departments.
Faveo comes with customer portal to track ticket status and access knowledge base.
Merge duplicate tickets of the same owner.
Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting or dual responses.
Plan, track and rollback changes, Change approval custom workflow
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