Nous publions une mise à jour par mois. La feuille de route ci-dessous présente les nouvelles fonctionnalités. Des correctifs de bugs seront publiés régulièrement, la priorité étant donnée à ces correctifs. L’intégration de plugins multiplateformes sera également publiée régulièrement, en fonction des besoins et des demandes des clients.
| Feature List | Help Desk | Service Desk | ||
|---|---|---|---|---|
| May 2025 | ||||
| Grouping of roles |  |
|
||
| RMM & Patch management |  |
|
||
| Productive suite with Project Management | |
|
||
| Gmail API support – Read and send emails via API | |
|
||
| June 2025 | ||||
| Productive Suite module Reporting | |
|
||
| And and OR operator between 2 statements in workflow, listeners and sla | |
|
||
| Bots for whats app, widget, facebook, instagram, twitter | |
|
||
| Service Catalogue | |
|
||
| Show customer assets in client panel | |
|
||
| Direct Whats app business API integration | |
|
||
| July 2025 | ||||
| Faveo Live Chat | |
|
||
| Data table select column & export option in organisation | |
|
||
| Filters in Organisation directory datatable page | |
|
||
| Ticket form submission auto detect the asset | |
|
||
| Better UI for SLA, Workflows etc | |
|
||
| Inbox new ticket alert auto refresh the page | |
|
||
| Improved feedback and rating report | |
|
||
| New enhancments to time and billing module | |
|
||
| Email inbox, Bulk assign tags and labels | |
|
||
| August 2025 | ||||
| Ticket collision detection | |
|
||
| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
|
||
| Satellite desk | |
|
||
| Future Releases | ||||
| Logged in users live status | |
|
||
| New Helpdesk Community version | |
|
||
| Ticket inbox Kanban view based on status | |
|
||
| Business hours, give time breakup option within a day | |
|
||
| Bulk action option in all data tables throughout | |
|
||
| Selectable columns throughout | |
|
||
| Improved ticket merge | |
|
||
| Improved Master, child ticket linking | |
|
||
| Survey | |
|
||
| Migration Plugin - Build generic option to import tickets within Faveo | |
|
||
| Report Builder | |
|
||
| Sales CRM Plugin | |
|
||
| Github integration | |
|
||
| Jira integration | |
|
||
| Shopify integration | |
|
||
| Show where all approval is required in client panel | |
|
||
| Location tracking and linking with ticket | |
|
||
Plus d’infos :
- Pour signaler des bugs ou demander de nouvelles fonctionnalités, envoyez-nous un e-mail via le formulaire de contact
- Faveo est entièrement personnalisable selon vos besoins. Contactez-nous pour en discuter.
- Feuille de route susceptible d’être modifiée sans préavis
