Powerful, yet simple Helpdesk management
Faveo Helpdesk helps your team stay organized and keep tabs on customer service
Search
Faveo has an inbuilt search option for easy navigation and access to the available tools and options
Comments on articles
Faveo allows users to leave personal comments on saved articles
Unlimited content
Faveo comes with the capability to upload unlimited content such as many article and FAQs
Ticketing Management
Faveo ticketing management system helps you to manage tickets and queries efficiently and effectively
SLA Management
Faveo comes loaded with an integrated, time-assigned resolution and support system based on SLA
Priority Management
Faveo comes loaded with integrated time-assigned priority ticket resolution and support system
Rich Text HTML editor
Faveo comes with a Rich HTML text editor and allows ticket replies in rich HTML text
Auto Reply
Faveo comes with an auto reply system for every ticket raised
Customer Portal
Faveo comes with customer portal to track ticket status and access knowledge base
Daily Notification/Report
Faveo sends daily reports to its administrators and agents about tickets
Multilingual Language upload
Faveo also has multilingual support through which one can customize the entire project to any language
Email Template
All the emails going out from the system can be customised to
change design, as well as content
Custom Forms
Create custom forms to accept tickets from the client portal
Change ticket owner
Ticket ownership can be changed from one user to another
Ban List
Faveo allows administrators to create a ban list of users who are prohibited from raising
tickets
Ticket Merging
Merge duplicate tickets belonging to the same owner
Ticket Workflow
Define your own custom workflow for ticket creation
Search Engine Friendly Links
Faveo allows users to create search-engine-friendly URLs
Sort article according to category
Easy-to-use tools help you to sort articles into categories
Responsive design
Faveo has responsive design that can be used from any platform, be it computer, smartphone or tablet
Dashboard Reports
Faveo lets you maintain a steady and detailed record of all the tickets that have been managed and resolved
Built-In Knowledge Base
Faveo comes loaded with a Knowledge base for defining FAQs – an easy way for users to help themselves
Collaborators
Faveo supports adding multiple collaborators to a ticket
Assign Tickets
Faveo allows assignment of tickets to particular agents as well as departments
Internal Notes
Faveo lets you maintain internal notes for each ticket for easy collaboration between the team
Canned Responses
Faveo comes with the ability to define template message for most common queries in order to save time
Plugin Module
Faveo has an inbuilt plugin module through which one can upload plugins
Ticket Rating
Clients can rate every ticket reply and also rate overall ticket
satisfaction
Help Topics
Configurable help topics for web tickets. Route inquiries
without exposing internal departments or priorities
Agent Collision Avoidance
A ticket-locking mechanism that allows staff to lock tickets while
responding and avoid conflicting or dual responses
Email Integration
Faveo can read emails and generate tickets out of every email
Email replies to a ticket are automatically attached to the ticket
API
Expand and integrate Faveo with other platforms using API
In app notification
Get Social media style notifications within the web app
Ticket Overdue
A separate tab and icon to track tickets which have passed their SLA time limit
True One-Click Installation
Faveo offers a super easy setup. We’ve included an EASY step by step Installer. Faveo can also be installed in One click via Softaculous or Fantastico Auto Installer. Be amazed by how quickly you get up and running!
Explore a fully-featured online demo